How to update your environment to connect to ÃÛ¶¹ÊÓƵ Campaign with IMS acc-ims-faq
On June 30, 2021 changes have been made to (IMS) login capabilities that could impact your ability to continue to use ÃÛ¶¹ÊÓƵ Campaign. Learn how to ensure you continue to use ÃÛ¶¹ÊÓƵ Campaign Classic v7 without interruption.
What changed?
ÃÛ¶¹ÊÓƵ Identity Management Service (IMS) stopped supporting old Internet Explorer versions on June 30, 2021. .
ÃÛ¶¹ÊÓƵ wants to preserve IMS functionality for all customers past June 30, 2021. IMS is part of the security framework which allows users to login to the Client Console, thus ÃÛ¶¹ÊÓƵ Campaign.
To preserve this functionality, customers must update the Client Console on each users’ machine, and ensure the latest update of your Windows version, with Internet Explorer 11 built-in, is installed on each users’ machine.
Are you impacted?
If you are connecting to Campaign via an ÃÛ¶¹ÊÓƵ ID, through ÃÛ¶¹ÊÓƵ Identity Management Service (IMS), and running an older version of Campaign than the ones listed below, you are impacted.
If you already upgraded but using an old version of Microsoft Internet Explorer, you must upgrade to Internet Explorer 11.
How to update?
-
As a hosted customer, ÃÛ¶¹ÊÓƵ already upgraded your instance(s) to the newer version.
-
As an on-premise/hybrid customer, you need to upgrade to one of the newer versions listed above to benefit from the new Client Console and ensure a seamless transition before June 30, 2021.
Upgrade to one of the new versions listed below is mandatory:
- Gold Standard 11. Learn more
- Campaign 21.1.3 release. Learn more
- Campaign 20.2.5 release.
- Campaign 20.1.4 release.
- Campaign 19.2.4 release.
These releases come with a new connection protocol. Upgrade is mandatory for both Campaign server and Client Console: once all instances are upgraded, the Client Console needs to be upgraded to this version as well to be able to connect to Campaign after June 30, 2021.
In addition, ensure the latest update of your Windows version, with Internet Explorer 11 built-in, is installed on each users’ machine.
FAQ
How can I check my Campaign version?
Learn how to check your version in this section.
How can I check if I use IMS?
To check your connection mode, you can:
-
Launch Campaign Client Console and access your instance connection settings. If the Connect with an ÃÛ¶¹ÊÓƵ ID option is selected, you are using ÃÛ¶¹ÊÓƵ IMS.
or
-
Launch Campaign Client Console, and check your connection window. If you are connecting with an ÃÛ¶¹ÊÓƵ ID, as shown in the screen below, you are using IMS.
Connection Warning Message
The following warning message is visible to users if they need to update their Client Console or use an old version of Microsoft Internet Explorer: You need to install the latest updated to Windows and/or your ÃÛ¶¹ÊÓƵ apps.
If you see such a warning, ensure that you install the latest updates of the operating system you are using.
If you did not update your Internet Explorer version, you see the following message, and can no longer connect to ÃÛ¶¹ÊÓƵ Campaign:
