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Select the Deliveries menu and click the Create delivery button.

Choose Call center as the channel and click Create delivery to confirm.

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Under Properties, enter a Label for the delivery. Additional options are detailed in this section.

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From the Audience section of the delivery page, click Select audience.

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Choose an existing audience or create your own.

• Learn how to select an existing audience
• Learn how to create a new audience

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From the delivery page, click the Edit content button.

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Specify the File name field. To learn how to personalize the file name, refer to this page.

Select a File format: Text, Text using fixed-width columns, CSV (Excel), or XML.

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Toggle on the Requested quantity option if you cant to restrict the number of recipients for your delivery.

In the Content section, click the Add Attribute button to create a new column to display in the extraction file.

Choose the attribute to display in the column, then confirm. To learn more on how to select attributes and add them to favorites, refer to this page.

Repeat these steps to add as many columns as needed for your extraction file.

You can then edit the attributes, sort the extraction file, or change the position of the columns. For more on this, refer to this page.

From the delivery content page, click the Simulate content button.

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Select one or several test profiles to preview the personalized content. You can also send proofs. Read more

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From the delivery page, click Review & send.

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Click Prepare and monitor the progress and statistics provided, then confirm.

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Click Send to proceed with the final sending process, then confirm.