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Configure a multilingual delivery multilingual-delivery

In Campaign Web UI, you can set up your deliveries as multilingual, which allows you to send messages based on a profile’s preferred language. When no preference is defined, the message is sent in the default language.

In a multilingual delivery, the language management is based on variants. Each variant represents one language. During delivery creation, you can add multiple language variants to match the number of required languages in your message. You can also change the default language at any time after adding these variants.

The multilingual capability is currently available for email, push notifications, transactional messages and SMS.

AVAILABILITY
Multilingual push notifications, transactional messages and SMS are only available for a set of organizations (Limited Availability), and will be rolled out globally in a future release. Your server must be upgraded to 8.8.2 or later.

To set up multilingual deliveries, follow these main steps:

  1. Add a language variant, read more
  2. Define the content for each variant, read more
  3. Manage language variants, read more

Add a language variant add-variant

To create language variants, follow these steps:

  1. From the delivery dashboard, click the pencil icon to access the delivery content edition screen, then click Add language.

    note important
    IMPORTANT
    The Add language button is only available if the target dimension contains the Language schema. To learn more about schemas and target dimensions, please refer to the detailed documentation.

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  2. From the Add language drop-down, select the language to add, then confirm.

    The first language you add is automatically set as the default, and the existing content becomes the default version. When additional languages are added, their content is initially copied from the default language.

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    note note
    NOTE
    The languages available through this list depend on the values that have been defined by the Language attribute (values such as: system, user, dbenum, etc.). Learn more about enumeration management in this section.
  3. Repeat this operation to add other languages. The Languages panel, on the left, shows the list of languages you have chosen, the number of languages and the default language.

    For example, if you have chosen English, French, and Swedish, you can see these 3 languages as shown below:

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    To learn how to manage language variants, refer to this section.

Define the content for each variant define-content

Once languages are set, define the content of the delivery for each language.

  1. From the delivery content edition screen, select a language from the Languages panel, on the left.

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  2. Define the content of your message for this language. Learn more in this section.

  3. Repeat this operation for each language.

To preview the delivery, click the Simulate content button, and choose profiles. Make sure the right content is displayed for each profile.

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Manage language variants manage-variant

In the left panel, all language variant information is displayed. To delete all languages, click the expand button, and click Delete all variants.

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In the list of language variants, you can perform the following actions:

  • Edit: change the language while keeping the associated content.
  • Set as default: set the language as the default one. When a profile has no language defined, the message is sent in the default language.
  • Duplicate: duplicate the content defined for this language and choose a different variant.
  • Delete: delete the variant and its associated content.

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