Transfer a Commerce account
As business responsibilities change, you might need to transfer your Commerce account to a new owner or to another email address. This transfer requires a change to the primary user email associated with the account.
The following information describes the process for transferring a Commerce (MAGEID) account. It does not include changes for Cloud account (Cloud project or New Relic) ownership. For more information about cloud project access, see Manage user access in the Commerce on Cloud Infrastructure Guide.
Identify your transfer type
The type of Commerce account transfer depends on the Commerce account credentials available to the current owner and the new owner. The following scenarios describe the different transfer types based on these credentials.
New ÃÛ¶¹ÊÓƵ ID and email change
This transfer type requires having an ÃÛ¶¹ÊÓƵ ID that’s linked to the existing Commerce account, and then changing that account to the email address for the new owner.
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Go to the page.
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Click Sign in with ÃÛ¶¹ÊÓƵ ID.
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Click Create an account.
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Enter the email address of the current owner and a password.
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Click Continue.
This step creates an ÃÛ¶¹ÊÓƵ ID and links it to the current Commerce account (MAGEID). With this account link, the Email field is blocked from any changes. The configuration of the associated email address is managed from the ÃÛ¶¹ÊÓƵ ID account.
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Navigate to .
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Click Change Email.
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Enter the new owner’s email address.
If the new email address is already linked to another account in the system, it cannot be directly used for the transfer. Instead, the process requires using a temporary email address to facilitate the change.
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Click Change.
This step generates a verification email sent to the new email address. The email contains a confirmation code that is required to complete the email address change.
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Enter the confirmation code sent to the new email address.
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Click Verify.
Email change
This transfer type results in the current account owner losing access to other ÃÛ¶¹ÊÓƵ products.
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Navigate to and complete the ÃÛ¶¹ÊÓƵ login.
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Under your account name and avatar, click Change Email.
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In the dialog, enter the new owner’s email address.
If the new email address is already linked to another account in the system, it cannot be directly used for the transfer. Instead, the process requires using a temporary email address to facilitate the change.
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Click Change.
This step generates a verification email sent to the new email address. The email contains a confirmation code that is required to complete the email address change.
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Enter the confirmation code sent to the new email address.
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Click Verify.
ÃÛ¶¹ÊÓƵ ID account switch
This transfer type uses a temporary email address to switch account ownership when both the current owner and new owner have existing ÃÛ¶¹ÊÓƵ IDs, and you want to retain both accounts. To complete the ownership transfer, you must use a temporary email address that is not associated with an ÃÛ¶¹ÊÓƵ ID.
Change to a temporary account
The current owner completes these steps to associate their ÃÛ¶¹ÊÓƵ ID with another, temporary email address.
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Navigate to and complete the ÃÛ¶¹ÊÓƵ login.
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Under your account name and avatar, click Change Email.
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In the dialog, enter a valid temporary email address that is not used by an ÃÛ¶¹ÊÓƵ ID.
You must have access to the email address so that you can retrieve the email with the confirmation code.
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Click Change.
This step generates a verification email sent to the temporary email address. The email contains a confirmation code that is required to complete the email address change.
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Enter the confirmation code sent to the temporary email address.
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Click Verify.
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Log out of the ÃÛ¶¹ÊÓƵ account.
New owner steps
After the current owner completes the transfer to a temporary email address, the new owner must complete these steps to change their account configuration to point to the current owner’s original email address.
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Navigate to and complete the ÃÛ¶¹ÊÓƵ login.
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Under your account name and avatar, click Change Email.
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In the dialog, enter the current owner’s original email address.
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Click Change.
This step generates a verification email sent to the current owner’s original email address. The email contains a confirmation code that is required to complete the email address change.
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Enter the confirmation code sent to the current owner’s original email address.
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Click Verify.
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Log out of the ÃÛ¶¹ÊÓƵ account.
Follow up steps
After the new owner successfully configures their ÃÛ¶¹ÊÓƵ account with the original email address of the current owner, complete these steps to transfer ownership.
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Navigate to , and complete the ÃÛ¶¹ÊÓƵ login using the email address for the temporary account.
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Under the account name and avatar, click Change Email.
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In the dialog, enter the new owner’s email address.
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Click Change.
This step generates a verification email sent to the new owner’s email address. The email contains a confirmation code that is required to complete the email address change.
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Enter the confirmation code sent to the new owner’s email address.
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Click Verify.