ÃÛ¶¹ÊÓƵ

Issue Reason

Description

Security

Account/User/Identity Management

You need help with updating the account ownership or troubleshooting shared access permissions. This doesn't apply to issues regarding the management nor obtaining of New Relic account access, nor SSH/sFTP access requests.

ÃÛ¶¹ÊÓƵ Commerce Application

You need help with your ÃÛ¶¹ÊÓƵ Commerce application, including B2B, Catalog Service, Live Search, Product Recommendations, ÃÛ¶¹ÊÓƵ Commerce Reporting, ÃÛ¶¹ÊÓƵ Payment Services, ÃÛ¶¹ÊÓƵ I/O Events for ÃÛ¶¹ÊÓƵ Commerce, etc.

Integrating with other ÃÛ¶¹ÊÓƵ Solutions

You need help with ÃÛ¶¹ÊÓƵ Experience Manager, ÃÛ¶¹ÊÓƵ Experience Platform, ÃÛ¶¹ÊÓƵ Analytics, etc.

Installation

You need help with installing or upgrading ÃÛ¶¹ÊÓƵ Commerce.

Infrastructure Change Request

You need help with your ÃÛ¶¹ÊÓƵ Commerce on cloud infrastructure or have a configuration change request, such as temporary vCPU increase, backup/snapshot requests, updating domains, etc.

Infrastructure Incident

You need help with your ÃÛ¶¹ÊÓƵ Commerce on cloud infrastructure, such as stuck deployments, New Relic access, SSH/sFTP access, service upgrades (OpenSearch, MariaDB/MySQL, Redis, RabbitMQ, but not including PHP), SSL certificates, etc. (Does not apply to Live Search).