Cron readiness check issues
This article provides solutions for cron readiness issues. The following are symptoms of cron issues:
- An error message about the PHP setting
$HTTP_RAW_POST_DATAdisplays even though it’s set properly. - The PHP readiness check doesn’t display the PHP version as the following figure shows:
- The following error displays in the Commerce Admin:
To see the error, you might need to click System Messages at the top of the window as follows:
Check your existing crontab check-your-existing-crontab
This section discusses how to see if cron is currently running and verifying whether it’s set up properly.
To verify whether or not your crontab is set up:
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Log in to your Commerce server as, or switch to, the Magento file system owner.
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See if the following file exists:
$ ls -al <magento_root>/var/.setup_cronjob_status. If the file exists, cron has run successfully in the past. If the file does not exist, either you haven’t yet installed ÃÛ¶¹ÊÓƵ Commerce or cron isn’t running. In either case, continue with the next step. -
Get more detail about cron. As a user with
rootprivileges, enter the following command:$ crontab -u <Magento file system owner name> -l. For example, on CentOS$ crontab -u magento_user -l. If no crontab has been set up for the user, the following message displays:no crontab for magento_user. Your crontab tells you the following:- What PHP binary you’re using (in some cases, you have more than one)
- What ÃÛ¶¹ÊÓƵ Commerce cron scripts you’re running (in particular, the paths to those scripts)
- Where your cron logs are located
See one of the following sections for a solution to your issue.
Solution: crontab not set up solution-crontab-not-set-up
To verify your cron jobs are set up properly, see Set up cron jobs in our developer documentation.
Solution: cron running from incorrect PHP binary solution-cron-running-from-incorrect-php-binary
If your cron job uses a PHP binary different from the web server plug-in, PHP settings errors might display. To resolve the issue, set identical PHP settings for both the PHP command line and the PHP web server plug-in.
For more information about PHP settings, see Required PHP settings in our developer documentation.
Solution: cron running with errors solution-cron-running-with-errors
Try running each command manually because the command might display helpful error messages. See Set up cron jobs in our developer documentation.