ÃÛ¶¹ÊÓƵ

[PaaS only]{class="badge informative" title="Applies to ÃÛ¶¹ÊÓƵ Commerce on Cloud projects (ÃÛ¶¹ÊÓƵ-managed PaaS infrastructure) and on-premises projects only."}

Unable to log in to ÃÛ¶¹ÊÓƵ Commerce support or cloud account

This article provides a solution for when you struggle to log in to ÃÛ¶¹ÊÓƵ Commerce support or your cloud project.

Affected products and versions

ÃÛ¶¹ÊÓƵ Commerce (all deployment methods) all

Issue

When you go to or you might notice that there is now a unified login form and you are no longer able to enter your credentials like you have previously.

Steps to reproduce:

Try to log in to your Commerce account.

Expected result:

Logging in successfully.

Actual result:

Get redirected to a page to sign in with an ÃÛ¶¹ÊÓƵ account and credentials do not work.

Cause

As part of our process of integrating ÃÛ¶¹ÊÓƵ Commerce with other ÃÛ¶¹ÊÓƵ solutions, all users will need to create an ÃÛ¶¹ÊÓƵ login - if they do not already have one - using the same email address connected to their MageID.

Solution

You may log in to the account with:

For steps refer to Commerce Identity Manager in ÃÛ¶¹ÊÓƵ Experience League.

Related reading