Agentic AI in Experience Cloud products
ÃÛ¶¹ÊÓƵ’s agentic framework amplifies your teams’ capacity with AI to deliver experiences faster and with greater impact. The following agentic AI features are available in Experience Cloud:
- Product Support Agent is a self-serve debugging and troubleshooting capability of AI Assistant that you can use for Experience Platform features and applications. Troubleshoot support issues without leaving your workflows, create customer support tickets, and track case progress using AI Assistant.
- Data Insights Agent is accessible from the AI Assistant in Customer Journey Analytics. It is a generative AI conversation agent that quickly and efficiently answers questions about your data. It builds relevant visualizations in Analysis Workspace using components from your data view and using your actual data.
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