Expert Insights: SLA Reporting in Workfront with Madalyn Destafney
Welcome to another installment of Expert Insights! I’m Cynthia Boon, your “On-Demand” Workfront CSM and am excited to share that we have the one and only, Madalyn Destafney, sharing some of her extensive experience to help customers implement and measure Service Level Agreements (SLAs) using Workfront.
As promised in the video, we have Madalyn’s presentation linked with her steps, calculated expressions, and report examples.
Resources
During the presentation, Madalyn shared her custom forms and calculated fields, so if you’re just getting started with those features, here are some links to point you in the right direction.
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Tutorial Playlist - Create and Share Custom Forms
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Article - Get started with calculated fields and expressions
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Tips & Tricks - Calculated Fields Everyone Should Know -and How to Report on Them!
Interested in more tips from Madalyn? Check out her series of tips and tricks in the Workfront Community!
About the speaker
Madalyn has been an avid Workfront user for over a decade and holds multiple certifications. She has helped publicly-traded and Fortune 500 companies realize the full potential of Workfront and evangelizes Workfront anywhere she can. But life’s not all about work—Madalyn is a lifelong runner who loves to travel, eat great food, and enjoy the beach almost year-round in sunny FL.
Have something to share?
Do you have a great story to share, either during an event or in an Expert Insights video? Please reach out to our team at CSatScale@adobe.com.