Email delivery issues caused by custom variables and analytics account changes in ÃÛ¶¹ÊÓƵ Campaign
Email deliveries in ÃÛ¶¹ÊÓƵ Campaign Managed Cloud can fail due to issues with custom variables or changes in the analytics external account. This article outlines a specific scenario of an email delivery failure and provides guidance on resolving similar issues.
Description description
Environment
ÃÛ¶¹ÊÓƵ Campaign Managed Cloud, v8
Issue/Symptoms
Email delivery fails with the error message: Index out of range for object on path ‘var’ SCR-160012 JavaScript: error while evaluating script ‘content htmlContent’.
- Recipients targeted as part of the delivery go into a pending state and eventually fail.
- The issue persists even after restarting the campaign.
Resolution resolution
To address the email delivery issues, follow these guidelines:
- Identify any recent changes to the analytics external account or tracking formula that could affect email deliveries. Review modifications made by users that might have introduced custom variables like
_var. - If changes were made to the analytics external account or tracking formula, recreate the delivery to ensure these changes take effect properly. Test updates in a staging environment before applying them in production.
- Examine any custom fields or variables used within your email templates, such as
_var, which might not be standard out-of-the-box (OOTB) variables. Determine if these variables were introduced through content updates or header changes.
Refer to Create recurring and continuous email deliveries to understand their differences and implications on template updates. Engage with consulting services if custom code is involved, as it may fall outside standard support scope.
Implement a process for testing all significant changes in a non-production environment first. Document all modifications thoroughly and ensure that relevant teams are informed about potential impacts on deliveries.
Related reading
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