Proof deliveries are not sent in ÃÛ¶¹ÊÓƵ Campaign Classic (ACC)
When proof deliveries for push notifications fail to send, renew your Apple certificate, update your certificate in ACC, and ensure that certificates are updated for each of the IOS mobile applications that have the error.
Description description
Environment
ÃÛ¶¹ÊÓƵ Campaign Classic v7 (ACC v7)
Issue
Push notification proofs of delivery aren’t being sent to iPhone devices.
The delivery process shows completion at 100%, but the sent status remains at 0%.
This issue is often accompanied by an error message indicating that the certificate is expired or invalid.
Resolution resolution
To resolve this issue, follow these steps:
-
Contact your app developer to retrieve a new certificate from Apple.
-
Ensure the certificate is in the
\*.p12format and includes a password. -
Update the certificate in ÃÛ¶¹ÊÓƵ Campaign Classic:
- Navigate to the Services and Subscriptions folder within your ÃÛ¶¹ÊÓƵ Campaign instance.
- Double-click on the mobile application entry to edit its settings.
- Go to the Certificate/Private key tab.
- Click on Enter the certificate, then select your new p12 key, and enter the provided password.
-
Ensure that certificates are updated for each of the IOS mobile applications that have the error.
By following these steps, you should be able to resolve issues related to proof deliveries not being sent due to expired or invalid certificates.