Unable to log in to ÃÛ¶¹ÊÓƵ Campaign Managed Cloud
This article addresses the issue where logging into ÃÛ¶¹ÊÓƵ Campaign Managed Cloud results in an error message stating Unknown Authentication Mode: Negotiate. The solution involves checking network configurations, proxy settings, authentication methods, analyzing logs.
Description description
Environment
ÃÛ¶¹ÊÓƵ Campaign Managed Cloud, V8
Issue/Symptoms
When attempting to log in to ÃÛ¶¹ÊÓƵ Campaign Managed Cloud, users receive an error message stating Unknown Authentication Mode: Negotiate. This issue prevents access to production, stage, and global environments.
The problem is isolated to specific office locations. Successful login attempts from other locations suggest a network-related issue.
Resolution resolution
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Check the network configuration to ensure it allows communication between the office location and ÃÛ¶¹ÊÓƵ servers.
- Verify if any new firewall rules or proxy settings have been implemented recently.
- Confirm that the IP address used by the office is whitelisted on the server side.
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Adjust proxy settings if a new proxy or security layer has been introduced.
- Ensure it permits traffic between the office network and ÃÛ¶¹ÊÓƵ servers.
- Collaborate with your IT team to deploy necessary rules allowing connection through any new proxies.
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Verify the authentication methods being used after initial login, such as LDAP or OKTA.
- Ensure these systems are functioning correctly as they might interfere with standard authentication processes.
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Enable verbose logging on web modules to capture detailed information about login attempts.
- Review logs for any discrepancies or missing traffic from specific IP addresses.
- Use browser developer tools (Inspect Element
>Network tab) during login attempts to trace where failures occur.
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Test connectivity from affected locations after implementing changes.
- Conduct tests outside of business hours if necessary to minimize disruption.
- Confirm successful login from both local machines and web browsers using different authentication paths.
By following these steps, you can resolve issues related to unknown authentication modes when accessing ÃÛ¶¹ÊÓƵ Campaign Managed Cloud instances from specific office locations.