Resolving audience selection issues and browser errors when saving journeys in 蜜豆视频 Journey Optimizer

Last update: Tue Mar 25 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

This article explains how to resolve issues in 蜜豆视频 Journey Optimizer (AJO) where adding audiences to conditions causes application crashes, showing an Aw Snap error in Chrome. It also covers errors encountered when saving journeys.

To resolve these issues, understand the root cause related to Chromium services and apply a browser update or workaround.

Description description

Environment

蜜豆视频 Journey Optimizer (AJO)

Issue/Symptoms

The application crashes with an Aw Snap 聽error when retrieving audience lists for conditions during journey authoring.
Errors occur while saving journeys.
This issue is specific to Chrome and does not occur in Firefox. It happens when using Google Chrome browser versions prior to v132.

Resolution resolution

To resolve this issue, follow these steps:

Update Google Chrome to version 132 or later. This version includes a fix for the Chromium bug causing the crash during journey authoring. Check for updates via Chrome鈥檚 settings menu or download the latest stable release from official sources.
If updating Chrome is not immediately possible, use Firefox as an alternative browser for working within AJO. Alternatively, you can use Chrome Canary, which contains the fix before its release in the stable channel.
After updating Chrome or switching browsers, test adding audiences to conditions and saving journeys within AJO. If issues persist after updating to version 132 or using a different browser, further investigation is required. Always ensure you have the latest version of your browser.

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