ÃÛ¶¹ÊÓƵ Journey Optimizer: Expression lost during creation of new journey version
When creating a new version of an existing journey in ÃÛ¶¹ÊÓƵ Journey Optimizer (AJO), expressions within specific steps are lost, resulting in an error message. This issue causes inconvenience, especially when journeys are copied to production environments and require manual re-entry of expressions. To fix this, duplicate the journey, test for reproducibility, avoid browser reloads, and use the updated canvas for older journeys.
Description description
Environment
ÃÛ¶¹ÊÓƵ Journey Optimizer (AJO)
Issue/Symptoms
- Expressions defined in certain steps are lost during the creation of a new journey version, resulting in an error message.
- This issue occurs with older journeys using outdated canvas configurations.
Resolution resolution
To resolve or avoid this issue, follow these steps:
- Duplicate the journey by using the Duplicate Journey  option to create a copy of the existing journey instead of selecting Create New Version. This approach migrates the journey to the updated canvas configuration, preventing expression loss. Refer to Duplicate a journey in the Journey Optimizer Guide for more details.
- Verify expressions by ensuring that after duplicating the journey, expressions remain intact, and no error messages appear.
- Avoid browser reloads during testing or editing, as reloading the browser may cause unexpected behavior.
- Update older journeys by duplicating them to ensure migration to newer configurations where this problem does not occur.
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