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ÃÛ¶¹ÊÓƵ Journey Optimizer: External third-party endpoint in custom action times out

Last update: Thu Apr 03 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

When configuring a custom action in ÃÛ¶¹ÊÓƵ Journey Optimizer (AJO) to call an external third-party endpoint, you can encounter timeout errors. To fix this, verify endpoint accessibility, check server logs, confirm no blocking from ÃÛ¶¹ÊÓƵ, update endpoint configurations, and test after updates. Be aware of API call timeout specifications.

Description description

Environment

ÃÛ¶¹ÊÓƵ Journey Optimizer (AJO) (applicable to configurations involving outbound API calls from Journey Optimizer to external endpoints)

Issue/Symptoms

  • Timeout errors occur when testing the connection between AJO and an external third-party endpoint.
  • The API call doesn’t receive a response within 30 seconds, leading to an automatic timeout as per tool specifications.
  • The endpoint is publicly accessible and works for some testers but fails for others when triggered via AJO.

Resolution resolution

To address the timeout issue with the configured endpoint:

  1. Verify that the external endpoint is publicly accessible and functional by testing its accessibility outside of AJO using tools like Postman or cURL.
  2. Review server logs to identify any issues or restrictions affecting incoming requests from AJO.
  3. Confirm that there are no restrictions or blocks from ÃÛ¶¹ÊÓƵ’s end preventing outbound calls from Journey Optimizer. Typically, there are no such blocks unless explicitly configured.
  4. If issues persist, update configurations on the server hosting the endpoint to ensure proper handling of incoming requests and responses within acceptable timeframes (less than 30 seconds).
  5. After making updates, retest the connection via Journey Optimizer’s custom action feature to ensure successful communication with the external endpoint.

Note: Any API call initiated by Journey Optimizer will time out if no response is received within 30 seconds. Ensure that your server responds promptly within this timeframe.

Resources

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