Unable to view search filters in ÃÛ¶¹ÊÓƵ Campaign Classic folders
In ÃÛ¶¹ÊÓƵ Campaign Classic Hosted (v7), users encounter an issue where search filters are not visible within specific folders. This issue can be resolved by verifying user permissions, checking if the filter view was accidentally closed, clearing the local cache, and confirming folder-specific access.
Description description
Environment
- Product: ÃÛ¶¹ÊÓƵ Campaign Classic Hosted (v7)
- Server Build: 9359
- Environment Type: Ìý±Ê°ù´Ç»å³Ü³¦³Ù¾±´Ç²Ô
Issue/Symptoms
Users are unable to view search filters in specific folders, including Plan and Deliveries.
Resolution resolution
To resolve the issue of missing search filters, follow these steps:
- Check if the filter view was accidentally closed. If a user inadvertently clicked the x  button, logging out and logging back into ÃÛ¶¹ÊÓƵ Campaign Classic should restore visibility.
- Ensure that users have read/write access to relevant folders under Administratio n
>Configuration>Predefined filters. - Confirm folder-specific access by granting Admin rights to see if this temporarily resolves the issue. Then verify whether removing Admin rights still allows visibility of search filters for impacted users.
- Clear local cache by navigating to File
>Clean the local cache within ÃÛ¶¹ÊÓƵ Campaign Classic. After clearing the cache, log out and log back in.
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