Resolve access issues with ÃÛ¶¹ÊÓƵ Journey Optimizer Query Service API
When trying to access the ÃÛ¶¹ÊÓƵ Journey Optimizer Query Service API through Postman or similar tools, you encounter access errors due to insufficient permissions. Verify user permissions, check API credentials, and if necessary provide detailed information for support.
Description description
Environment
ÃÛ¶¹ÊÓƵ Journey Optimizer (AJO) Query Service API
Issue/Symptom
When you attempt to access the ÃÛ¶¹ÊÓƵ Journey Optimizer Query Service API through Postman or a similar tool, you encounter access errors. This issue arises when you don’t have the necessary permissions assigned to your account to access the Query Service API.
Resolution resolution
To resolve the access issue, try the following:
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Ensure that you have the correct roles and permissions, such as the API User role within the ÃÛ¶¹ÊÓƵ Admin Console.
- Log into the ÃÛ¶¹ÊÓƵ Admin Console using your credentials.
- Navigate to Users
>Administrators to determine if you have the necessary permissions or if you need to request additional access from the administrator.
Note: The Admin Console URL is typically .
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Ensure that API credentials are correctly configured. This involves verifying that the API key, access token, and other required headers are set up properly in the API requests. You can manage API credentials via the Admin Console with the appropriate permissions. For steps, refer to Manage API Credentials in the Experience Platform Access Control Guide. For a visual guide on setting up API credentials and permissions, refer to this video at the 2:39 mark: .
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If the issue persists, replicate the error, and gather information about the API call, such as the CURL command, project details, sandbox environment, and error messages received. Provide these details to ÃÛ¶¹ÊÓƵ Support.