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Click behavior on push message not redirecting to web URL in AJO

Last update: Fri Apr 25 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

This article addresses the ÃÛ¶¹ÊÓƵ Journey Optimizer (AJO) issue where configuring push messages to redirect you to the configured web URL upon clicking doesn’t work as expected. The resolution involves configuring click action for push messages correctly and enabling automatic display and tracking of push notifications.

Description description

Environment

Data Collection within ÃÛ¶¹ÊÓƵ Journey Optimizer (AJO)

Issue/Symptoms

Configuring push messages to redirect to a specific web URL upon clicking doesn’t work as expected. Instead of being redirected to the configured web URL, you are directed back to the mobile app.

Resolution resolution

  • Ensure that the click action for the push message is set correctly. It should be configured to open a WebURL rather than defaulting to an openAppÌý²¹³¦³Ù¾±´Ç²Ô.
  • Confirm if automatic display and tracking are enabled. When a push notification is displayed with automatic tracking, an event named Push Notification Displayed  should appear in logs and Assurance.
    For more information, refer to our documentation on .
  • Verify that com.adobe.marketing.mobile.messaging.MessagingService is included in the merged manifest file for your app. This service must be implemented correctly for proper functionality.
  • Conduct tests using Assurance sessions to ensure that actions are set correctly during testing phases. If issues persist, perform another test ensuring that all configurations align with intended outcomes.
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