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Campaigns not generating expected files in ÃÛ¶¹ÊÓƵ Journey Optimizer

Last update: Tue Apr 22 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

When a recurring Direct Mail campaign is started after the time of the daily run, the mailing for that day won’t be processed. Check the time zones in the direct mail configuration to determine whether the initial run should have started.

Description description

Environment

ÃÛ¶¹ÊÓƵ Journey Optimizer (AJO)

Issue/Symptoms

Environments where campaigns are scheduled to run automatically and require manual execution as a workaround face this issue. Symptoms include:

  • Campaigns don’t execute at their scheduled times.
  • Manual campaign execution doesn’t generate files.

As a result, operations relying on these files experience delays or interruptions.

Resolution resolution

  1. Ensure that the campaign schedules are correctly set according to your time zone settings.
    • Check for any discrepancies between the scheduled time and the actual run time.
  2. Examine campaign logs for any errors or warnings to understand why the campaign didn’t execute or generated files as expected.
    • Look for statuses such as ignored:NoData, which indicates that deliveries were skipped due to empty attributes.
  3. If automatic scheduling fails, execute the campaign manually and monitor its performance.
    • Note any patterns or recurring issues that could provide insights into underlying problems.
  4. Confirm with the technical support team if there are any backend issues affecting campaign scheduling or execution.
    • If required, request further investigation into backend processes related to campaign delivery statuses.
  5. Collaborate with product support teams to identify potential root causes if initial checks don’t resolve the issue.
    • Provide detailed information about affected campaigns, including start dates, schedules, and observed behaviors during failures.
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