Resolve folder visibility issues in ÃÛ¶¹ÊÓƵ Campaign
If a specific folder is not visible in your ÃÛ¶¹ÊÓƵ Campaign Classic instance, this could be a configuration issue. Resolving the problem involves ensuring security group synchronization, updating external account configurations, and restarting processes. This guide walks you through the steps to restore folder visibility.
Description description
Environment
ÃÛ¶¹ÊÓƵ Campaign Classic (Classic v7 and v8)
Issue/Symptoms
- A user is unable to see a specific folder despite having been granted access.
- The issue is isolated to a specific instance; the same configuration works correctly in the production environment.
- Synchronization of user rights via an external account appears to be incomplete or misconfigured.
Resolution resolution
- Ensure that the security group name matches exactly in both the Admin Console and the ÃÛ¶¹ÊÓƵ Campaign instance.
- Ensure only one ÃÛ¶¹ÊÓƵ Experience Cloud external account is enabled in the instance. It should have the MAC Label and the ÃÛ¶¹ÊÓƵ_Marketing_Cloud internal name. For steps, refer to Configure your external accounts in Campaign v8 Documentation. Disable any duplicate accounts. Confirm that the association mask for the active external account matches its format as defined under Admin Console. More details on the Association mask can be found in Configuring IMS in Campaign Classic v7 Documentation.
- Restart the ÃÛ¶¹ÊÓƵ Campaign web process to trigger synchronization.
- After restarting, confirm that synchronization is completed successfully. Check whether affected users can now access the specific folder.
recommendation-more-help
3d58f420-19b5-47a0-a122-5c9dab55ec7f