Snowflake connector authentication failure in ÃÛ¶¹ÊÓƵ Experience Platform
Authentication failures in ÃÛ¶¹ÊÓƵ Experience Platform (AEP) and Snowflake stem from private key formatting or configuration issues. Verify the key, update settings, and ensure synchronization.
Description description
Environment
- Product: ÃÛ¶¹ÊÓƵ Experience Platform (AEP)
- Feature: Snowflake Connector
- Constraints: ÌýThis applies to scenarios where authentication fails during connection setup.
Issue/Symptoms
- Error message: Authentication failed. Try entering your credentials again.
- No login attempts visible in Snowflake’s login history when using AEP.
- LogsÌýindicate errors such as
[Snowflake]Failed to parse PEM block containing the private key. - The issue persists despite verifying that the private-public key pair works correctly outside of AEP.
Resolution resolution
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Ensure the private key is formatted correctly with proper headers
--BEGIN PRIVATE KEY-- [ Key Content] --END PRIVATE KEY--
Alternatively, if using an encrypted private key:
Ìý--BEGIN ENCRYPTED PRIVATE KEY-- [ Key Content] --END ENCRYPTED PRIVATE KEY-- -
Regenerate the private key using OpenSSL with the following command:
openssl genrsa 2048 | openssl pkcs8 -topk8 -v2 des3 -inform PEM -out rsa_key.p8.Encode the regenerated key in Base64 format without trailing newline characters. (
\n) Avoid sending keys via email or messaging platforms like Teams, as this can introduce formatting issues (for example, extra spaces). -
Verify that the user account in Snowflake is tied to the corresponding public key. For steps, refer toÌýÌýand Ìýin the Snowflake community.
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Confirm that the account name adheres to Snowflake’s naming conventions. For example, prepend your organization name to the account name (e.g.,Ìý orgname-account_name). For more information, refer to in Snowflake documentation.
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Ensure all required IP ranges for AEP are whitelisted in your Snowflake environment. For more information, refer to IP address allowlist for source connectors.
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To confirm whether AEP is attempting a connection, use an invalid private key intentionally and check if any login attempts appear in Snowflake’s login history.
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Analyze logs generated during connection attempts for specific error codes or messages such as The request could not be processed Ìýor Failed to parse PEM block.
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If issues persist after performing these checks, escalate through ÃÛ¶¹ÊÓƵ supportwith detailed logs and request IDs.
This guide provides actionable steps for troubleshooting authentication failures when connecting ÃÛ¶¹ÊÓƵ Experience Platform with Snowflake databases.