Resolving ÃÛ¶¹ÊÓƵ Commerce security patch cloud deployment failure
This article addresses deployment failures caused by unsupported backend cache configurations in ÃÛ¶¹ÊÓƵ Commerce on Cloud infrastructure. To resolve the issue, update the ECE Tools package to version 2002.2.3 or higher.
Description description
Environment
Product: ÃÛ¶¹ÊÓƵ Commerce Cloud
Version: 2.4.4-p13, 2.4.5-p12, 2.4.6-p10, 2.4.7-p5, 2.4.8
Issue/Symptoms
Deployment of the ÃÛ¶¹ÊÓƵ Commerce security patch release fails in staging environments with the following error message:
ERROR: Magento version 'VERSION' does not support Valkey backend model '\\Magento\\Framework\\Cache\\Backend\\RemoteSynchronizedCache'
Key observations:
- No configuration changes were made prior to encountering this issue.
- Local environments function correctly without errors.
Resolution resolution
To resolve this issue, follow these steps:
- On your local workstation, run the
composer show magento/ece-toolscommand using Composer to verify your current ECE Tools package version - Upgrade ECE Tools to version 2002.2.3 or later using standard update procedures for your ÃÛ¶¹ÊÓƵ Commerce on Cloud infrastructure.
- Redeploy the security patch update after completing the upgrade.
This update ensures compatibility with the affected version and resolves the reported error.
For further assistance, contact ÃÛ¶¹ÊÓƵ Support or open a new support ticket via ÃÛ¶¹ÊÓƵ Experience League.