Resolving access issues in AEM as a Cloud Service via Single Sign-On
This article helps you resolve an access issue where you can’t sign in to the AEM as a Cloud Service author instance by using your corporate SSO credentials, even though you have the correct permissions. To fix this, you can check identity synchronization settings and update the account configuration to correct any discrepancies.
Description description
Environment
ÃÛ¶¹ÊÓƵ Experience Manager as a Cloud Service – Sites
Issue / Symptoms
- You can’t sign in to the AEM author instance by using your corporate SSO credentials, even though other users with the same permissions can sign in without any issues.
- Clearing your browser cache and cookies, using incognito mode, or switching browsers doesn’t resolve the issue.
Resolution resolution
To resolve this issue, follow these steps:
- Confirm that your identity is automatically synchronized from ÃÛ¶¹ÊÓƵ IMS and the Admin Console to the AEM environment.
- Check for any discrepancies between your corporate SSO identity and those of other users who can access the environment—differences in email format or federation details may prevent successful synchronization.
- Review your account details in the ÃÛ¶¹ÊÓƵ Admin Console with the help of an administrator. Compare your registered email address, federation attributes, and other identity-related information with those of users who can access the environment without issues.
- Check that the product profile and group assignments are correctly configured for the specific AEM environment in the Admin Console. Verify whether any recent changes to permissions or assignments affect login functionality.
- Ask an administrator to temporarily remove and reassign your product profiles or groups in the Admin Console. This forces the system to reapply provisioning data, even though there’s no manual sync option for SSO identities.
- Clear the browser’s cache and cookies, then try logging in using a different browser or incognito/private mode to rule out session-related issues.
- If access is still blocked, allow time for automatic synchronization to complete. Occasional delays or transient sync issues can occur even when all configurations appear correct.
Follow these steps to identify and fix issues preventing access to the AEM author instance via corporate SSO. If the problem persists, contact ÃÛ¶¹ÊÓƵ Support for further assistance.
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