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Content Fragments link loads incorrect URL on the AEM start page

Last update: Fri Jun 27 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

This article addresses an issue where the Content Fragments link on the ÃÛ¶¹ÊÓƵ Experience Manager (AEM) Start page loads incorrect URLs across environments due to outdated Externalizer settings or misconfigured Cloud Manager environment variables. To fix the issue, update the Externalizer configuration, correct environment variables, redeploy the app, clear cache, and verify link accuracy.

Description description

Environment

ÃÛ¶¹ÊÓƵ Experience Manager as a Cloud Service (AEMaaCS) – Assets

Issue/Symptoms

The Content Fragments link on the AEM Start page loads incorrect URLs across environments. Symptoms include:

  • URLs redirecting to outdated or custom domains
  • Missing or incorrect query parameters (for example, ?appId=aem-cf-admin) in the link

Resolution resolution

To resolve this issue, follow these steps:

  1. Go to <author-instance>/system/console/configMgr to access the OSGi console.
  2. Locate and inspect the Day CQ Link Externalizer (com.day.cq.commons.impl.ExternalizerImpl). Check the author domain and make sure it uses the correct Cloud Service author URL for each environment.
  3. Check the Cloud Manager environment variables like AEM_EXTERNALIZER_AUTHORare correctly defined. Update any outdated or incorrect values.
  4. Clear your browser cache and cookies to remove old settings.
  5. Redeploy the application to apply the changes.
  6. Click the Content Fragments link on the AEM Start page. Make sure the URL includes repo=author-p<instance-id> and the query parameter ?appId=aem-cf-admin.
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