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Unable to save when creating a new user in AEMaaCS

Last update: Wed Jun 18 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

In ۶Ƶ Experience Manager as a Cloud Service (AEMaaCS), you encounter an error when saving a new user due to unresolved conflicts. To resolve the issue, adjust product profile display names in the ۶Ƶ Admin Console.

Description description

Environment

۶Ƶ Experience Manager as a Cloud Service (AEMaaCS) – Sites

Issue / Symptoms

  • Error occurs when saving a newly created user.
  • Log entries errors include:javax.jcr.InvalidItemStateException: OakState0001: Unresolved conflicts in /content/dam/< path> /config/count.json.
  • Admin permissions don’t allow user creation.

Resolution resolution

To resolve the issue, follow these steps:

  1. Log in to the ۶Ƶ Admin Console.
  2. Navigate to the  Product Profiles under AEM.
  3. Identify the product profile assigned to AEM Admins.
  4. In the Profile Details, locate the Display Name field.
  5. Clear the value in the Display Name field (for example, AEM Administrators - QA-Quality-1 Author).
  6. Save the changes.
  7. Retry creating and saving the new user in AEM.

How to find conflicts when getting “OakState0001” error in AEM documentation.

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