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Error in report generation when selecting multiple deliveries in ÃÛ¶¹ÊÓƵ Campaign

Last update: Wed Jun 18 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

This article addresses an issue where you see the error message: An error occurred. If this problem persists, please contact your ÃÛ¶¹ÊÓƵ Campaign administrator. This happens when generating reports for multiple email campaign deliveries in ÃÛ¶¹ÊÓƵ Campaign Classic using the CTRL+A shortcut to select all deliveries. To resolve the issue, use the correct selection shortcut for multiple deliveries.

Description description

Environment

  • Product: ÃÛ¶¹ÊÓƵ Campaign
  • Version: Campaign Classic Hosted (Legacy), Classic v7

Issue / Symptoms

  • Error message appears when reviewing reports after selecting multiple deliveries: An error occurred. If this problem persists, please contact your ÃÛ¶¹ÊÓƵ Campaign administrator.
  • Report fails to display when selecting all deliveries using CTRL+A.

Resolution resolution

To resolve this issue, follow these steps:

  1. Avoid using the CTRL+A shortcut to select all deliveries.
  2. Use the CTRL+SHIFT shortcut to select all deliveries and generate the report successfully.
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