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Dynamic Media video player not functioning in lower environments

Last update: Wed Jun 18 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

In ÃÛ¶¹ÊÓƵ Experience Manager (AEM) lower environments, the system generates malformed URLs that break video playback… This issue affects both default renditions and encoded versions of video assets. You can resolve it by adjusting the externalizer configuration.

Description description

Environment

  • Product: ÃÛ¶¹ÊÓƵ Experience Manager (AEM), v6.5 (Managed Services Support)
  • Environment: Development

Issue/Symptoms

  • Videos don’t play on the Asset Details or Interactive Video Editing pages.
  • Only viewer presets like video Ìý´Ç°ù video_social  enable playback.
  • Malformed URLs are generated, missing domain names or using // protocol-relative paths.
  • Encoded video assets buffer indefinitely and never load.
  • Dynamic Media configuration and asset metadata appear correct.

Resolution resolution

To fix the issue, follow these steps:

  1. Go to /system/console/configMgr in your AEM instance.
  2. Find the configuration for Day CQ Link Externalizer.
  3. Remove any trailing slashes from domain URLs. For example, change http://domain.com/ to http://domain.com.
  4. Save the configuration.
  5. Restart the AEM environment to apply the changes.

For additional troubleshooting:

  • Use Quick Publish to check if videos play after manual publishing.
  • Verify that no custom code is affecting asset uploads or URL generation.

Video in Dynamic Media in AEM user guide.

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