Resolve Session Limit Reached error in AEP Query Service
The ÃÛ¶¹ÊÓƵ Experience Platform Query Service allows up to 10 concurrent user sessions per organization. When this limit is reached, you see a Session Limit Reached error. To fix this, review your licensing agreement, end unused sessions, or purchase an Ad Hoc Query Users Add-On Pack to increase the session limit.
Description description
Environment
- Product: ÃÛ¶¹ÊÓƵ Experience Platform (AEP) - Query Service
- Instance: Production or Development
Issue/Symptoms:
The Query Service is limited to a maximum of 10 concurrent user sessions for an organization. If this limit is exceeded, you encounter a Session Limit Reached error. This limitation impacts operations that require multiple simultaneous sessions, such as generating waterfall counts for high-priority campaigns.
Resolution resolution
The concurrent session limit depends on your organization’s entitlement and licensing agreement. To resolve this issue:
- Review your organization’s licensing agreement to confirm the current session limit.
- Purchase an Ad Hoc Query Users Add-On Pack to get five additional concurrent sessions. Contact your account team for details on this option.
- Ensure existing sessions are properly ended when no longer needed to avoid hitting the session limit.
- Note that an enhancement is being developed to provide visibility into active connections, though it may not be available for several months.
For further assistance or clarification, reach out to your ÃÛ¶¹ÊÓƵ support team or account representative.