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Fragment with editable fields not working in ÃÛ¶¹ÊÓƵ Journey Optimizer

Last update: Wed Jun 18 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

In ÃÛ¶¹ÊÓƵ Journey Optimizer, fragments with editable fields fail to load or duplicate unexpectedly when added to templates. This issue occurs with specific fragments across environments. Recreating the fragment using best practices resolves the problem.

Description description

Environment

ÃÛ¶¹ÊÓƵ Journey Optimizer

Issue/Symptoms

  • A standard fragment with three columns and icons loads correctly in templates.
  • A similar fragment with editable fields fails to load when inserted.
  • Refreshing the template causes the fragment to duplicate.
  • Other editable fragments work as expected, confirming the issue is fragment specific.

Resolution resolution

To fix the issue:

  1. Recreate the problematic fragment from scratch.

  2. While recreating:

    • Drag and drop components into columns as needed.
    • Use the Asset Picker tool to select and insert images.

  3. Add the new fragment to a new or existing template and test its behavior.

  4. Confirm that the fragment loads correctly and doesn’t duplicate on refresh.

Customizable fragments in AJO guide.

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