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Journeys are auto-approved in ÃÛ¶¹ÊÓƵ Journey Orchestration

Last update: Wed Jun 18 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

ÃÛ¶¹ÊÓƵ Journey Orchestration includes a feature that requires approval before activating or publishing a journey. However, if no active approval policy applies to the selected campaign or journey, it gets auto-approved—bypassing manual review and triggering unintended activation. To resolve the issue, apply an active approval policy.

Description description

Environment

Journey Orchestration

Issue/symptoms

  • Journeys are auto-approved without manual review.
  • Approval policies aren’t applied as expected.

Resolution resolution

To fix this issue:

  1. Enable the Journey Approval feature in your environment.
  2. After creating a campaign or journey, click Request Approval.
  3. Confirm that an active approval policy exists in your sandbox and is correctly applied to the selected campaign or journey.
  4. If no policy is applied, the system will auto-approve the journey.
  5. To prevent auto-approval, create and configure approval policies and link them to the relevant campaigns and journeys that require manual review.

Create & manage approval policies in the Journey Optimizer guide.

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