Renditions missing in asset download ZIP file in AEM
When downloading multiple assets with different renditions from ÃÛ¶¹ÊÓƵ Experience Manager (AEM) Brand Portal, only the original file is included in the ZIP archive. Selected renditions are excluded from the download. To resolve the issue, reconfigure the Dynamic Media account with active credentials.
Description description
Environment
ÃÛ¶¹ÊÓƵ Experience Manager (AEM) Brand Portal
Issue/Symptoms
- Downloaded ZIP file includes only the original asset.
- Selected renditions are missing.
- Dynamic Media integration fails to deliver alternate renditions.
Resolution resolution
To resolve the issue, follow these steps:
- Verify that the user account connecting AEM Dynamic Media (DM) and Brand Portal Dynamic Media (BP-DM) is active.
- Reset the password if the DMS7 account is inactive.
- Update the credentials in AEM Brand Portal after resetting the password.
- Ensure the same user account is configured in AEM and Brand Portal to enable proper rendition downloads.
- Retry downloading assets with multiple renditions to verify successful inclusion in the ZIP file.
Related reading
- Enable renditions download in the Brand Portal in the AEM tutorials.
- Download assets in the AEM Brand Portal guide.
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