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Fix Workfront Fusion Watch Proofs error 500 in production

Last update: Wed Jul 30 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

The Workfront Fusion Watch Proofs module shows a failed to execute rpc call: [ 500] error in production because the connection lacks admin rights. To resolve this, verify admin access, compare with the sandbox setup, update the connection credentials, and test the scenario.

Description description

Environment

  • Product: ÃÛ¶¹ÊÓƵ Workfront Fusion
  • Module: Watch Proofs
  • Instance: Production

Issue/Symptoms

  • The Watch Proofs module fails with error: failed to execute rpc call: [ 500]
  • The Decision  dropdown doesn’t load in the affected scenario.
  • The issue occurs only in the Production environment.
  • The module works correctly in the SB01 (sandbox) environment.

Cause

The issue occurs because the connection in the production scenario lacks administrative rights.

Resolution resolution

To resolve this issue, follow these steps:

  1. Verify that the connection used in the production scenario has administrative rights.
  2. Compare the connection settings with the SB01 environment where the module works correctly.
  3. Update or reconfigure the production connection to use credentials with admin access.
  4. Test the scenario to confirm the Decision  dropdown loads and the error no longer appears.

Manage connections in Workfront

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