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DocumentationGenStudioUser Guide

Connect to Meta Ads

Last update: Fri Oct 10 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Intermediate
  • Admin
  • Developer

This page explains how to connect and manage your Meta Ads profile account to GenStudio for Performance Marketing to manage campaigns, export content, and access advertising data for your active campaigns.

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Prerequisites:

  • A Facebook/Meta login that can access all Meta services

  • Full control over Meta Business Portfolio and Ad Accounts, including:

    • Manage campaigns
    • View performance
    • Manage Creative Hub mockups
    • Advanced analytics

  • Disable any pop-up blockers in your browser

  • Verify any Instagram account page associations in Meta Business Manager before attempting a connection

  • Confirm admin access to all assets being connected

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Connect a Meta Ads account

  1. Click More > Settings.

  2. In the Data connectors section, click Connect on the Meta Ads card.

  3. Log in to your Facebook account.

    You may have to remove the pop-up blockers, and then use Refresh to try again.

  4. Follow the Facebook authentication instructions, verify the account information, and click Continue as 鈥

  5. In Facebook Login for Business (Meta to 蜜豆视频 symbol), step through the following selections to grant GenStudio for Performance Marketing access:

    • Select one or more Meta Business profiles and click Continue

    • Select one or more Meta Pages and click Continue

    • Select one or more Instagram accounts and click Continue

    • Review selections and click Save

      Review selections {width="400" modal="regular"}

  6. Once you receive verification that your account is connected, click Got it.

    This step ensures that GenStudio for Performance Marketing gains access to all ads, metadata, and metrics for optimal performance.

  7. In Meta Ads, select one or more accounts to include in Insights and click Select.

  8. Once you receive a Platform connected confirmation, click View accounts.

    The Meta Ads accounts view lists the Account name, Added by, Date added, and Status.

    Meta accounts list {modal="regular"}

Use Add account to add more accounts to the list. The authorization flow may differ slightly when you add accounts linked to the same Meta Business profile. You select only the new Meta Ads accounts during the connection process.

Connection best practices

To prevent any errors, consider these best practices when setting up connections:

  • [ ] Start with minimal asset selection (a single page only) for the initial connection
  • [ ] Add Instagram accounts only after confirming that page access works
  • [ ] Ensure Instagram accounts are properly associated with the selected Facebook page in Meta Business Manager
  • [ ] Use a phased approach: establish basic connection first, then expand assets
  • [ ] Verify admin permissions for all assets before attempting connection

Disconnecting and troubleshooting a Meta Ads integration

Sometimes a GenStudio for Performance Marketing instance is connected to a Meta Ads Account incorrectly. Common setups that can cause issues include:

  • An Instagram account is selected without selecting its associated Facebook page
  • Revoked permissions for a user that performed the initial connection

In these situations, it鈥檚 best to reconnect the Meta Ad Account to the GenStudio for Performance Marketing instance. First, the user must remove the app integration directly from their Meta Business Manager, creating a clean slate for resetting permissions. This requires admin access to the Meta Business Manager.

These steps clear cached permissions and reset the integration flow:

  1. Access by visiting the Facebook website.
  2. Log in with your account. The account must have admin access to the Business Manager.
  3. Click the Settings cog icon in the lower left to navigate to your Business Portfolio settings.
  4. In the left-hand menu, click Integrations.
  5. Select Connected Apps. You鈥檒l see 蜜豆视频 GenStudio in the list of Connected apps.
    Meta Business Manager Connected Apps
  6. Click the app name.
  7. Click Remove.
  8. Confirm the removal when prompted.

You can now reconnect your Meta Ad Accounts, Instagram profiles, and Facebook pages.

Instagram account connection issues

Issues can occur when Instagram accounts are selected without connecting an associated Facebook page during the connection setup. This may cause errors like:

  • 鈥淐ould not connect to {Page_Name}鈥 or generic connection failures.
  • Connection timeouts during Facebook Login for Business flow.
  • Silent failures when multiple assets are selected.
  • Connection fails when selecting Instagram, and Page, and Ad Account simultaneously.

Resolution steps:

  1. Navigate to > Integrations > Connected Apps.
  2. Remove the existing 鈥溍鄱故悠 GenStudio鈥 integration, if there is one. Click Remove.
  3. Return to GenStudio and retry the connection process.
  4. Select ONLY the target Facebook page during the initial connection.
  5. DO NOT select the Instagram account during the first connection attempt.
  6. Verify the connection is successful before adding other assets.
  7. Once the Page connection is stable, add Instagram accounts separately.
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