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Push notification channel section-overview

Push notifications in ÃÛ¶¹ÊÓÆµ Journey Optimizer are a powerful way to engage your mobile app users by delivering timely, personalized messages directly to their devices - even when they’re not actively using your app. Whether you’re looking to re-engage dormant users, share updates, or drive specific actions, this channel lets you create impactful campaigns tailored to your audience. In this section, you’ll explore everything from setting up push notifications and designing compelling content to validating and sending your messages. Along the way, you’ll learn how to optimize for different platforms (iOS and Android), manage opt-ins, and leverage advanced features like silent notifications and rapid delivery modes for large-scale outreach. Let’s turn your app into a dynamic communication hub!

IMPORTANT
If this is your first time creating an Push Notification, make sure the Push channel has been configured. Learn more.

Push notifications can be created:

  • In a Journey: Once you added a Push activity in your journey, and defined basic settings, use the Actions: Push right pane to create the content for the Push notifications. Lean how to create a journey

  • In a Campaign: Once you created a campaign, select Push notification as your action and define basic settings. Learn how to create a campaign

NOTE
While Journey Optimizer provides ways of managing opt-out in emails and SMS messages, push notifications do not require any action on your side, as recipients can unsubscribe through their devices themselves. For example, upon downloading or when using your app, they can select to stop notifications. Similarly, they can change the notification settings through the mobile operating system.

Push Notification Channel

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Create and Configure Push Notifications

Step-by-step guide to creating and configuring push notifications, including Rapid delivery mode for urgent, large-scale campaigns.

Start creating

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Design Your Push Notification

Discover how to design and personalize push notifications with media, buttons, silent notifications, custom data, and advanced options.

Design now

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Preview, Validate, and Send Push Notifications

Learn how to preview, validate, and send push notifications, ensuring successful delivery and error resolution.

Check and send

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Push Notification Configuration

Detailed guidance on configuring push notifications, including data flow, technical setup, mobile onboarding, and testing procedures.

Configure now

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