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In the left rail, browse to Administration > Channels and select the API Credentials menu. Click the Create new API credentials button.

Configure your API credentials, as detailed below:

• API Token: Enter your API token. Learn more in
• Business Account ID: Enter the unique number related to your business portfolio. Learn more in .

Click Continue.

Choose the WhatsApp Business Account you want to connect to your WhatsApp API credentials.

Select the Sender name used to send your Whatsapp messages.

Your phone number settings is automatically filled:

• Quality Rating: reflects customer feedback on messages sent in the past 24 hours.

  • Green: High quality
  • Yellow: Medium quality
  • Red: Low quality

  Learn more about

• Throughput: indicates the rate at which your phone number can send messages.

Click Submit when you finished the configuration of your API credentials.

In the left rail, navigate to Administration > Channels, select the WhatsApp Webhooks menu under WhatsApp settings, and click the Create Webhook button.

Enter a Name for your webhook.

From the Select configuration drop-down, select the API Credentials you previously created.

Choose your Inbound keyword category such as:

• Opt-in Keywords
• Opt-out Keywords
• Help Keywords

Enter your Keywords and click .

From the Reply Message field, enter the message sent when a configured keyword is received, or select a pre-defined option from the drop-down menu.

Click to add additional Inbound keyword.

Click Submit when you finished the configuration of your WhatsApp Webhook.

In the Webhooks menu, click the to delete your WhatsApp Webhook.

To modify existing configuration and access your Webhook URL or Webhook Verify toker, locate the desired Webhook and click the Edit option to make the necessary changes.

Copy your Webhook Verify toker generated here, then paste it into the Meta interface as part of your Webhook setup.

For detailed instructions on how and where to add this verification token, refer to .

Access and copy your new Webhook URL from your previously submitted WhatsApp Webhook.

In the left rail, browse to Administration > Channels and select General settings > Channel configurations. Click the Create channel configuration button.

Enter a name and a description (optional) for the configuration, then select the WhatsApp channel.

Select WhatsApp as your channel.

Select Marketing action(s) to associate consent policies to the messages using this configuration. All consent policies associated with the marketing action are leveraged in order to respect the preferences of your customers. Learn more

Select the previously created WhatsApp API configuration.

Enter the Sender name ​you want to use for your communications.

Once all the parameters have been configured, click Submit to confirm. You can also save the channel configuration as draft and resume its configuration later on.

Once the channel configuration has been created, it displays in the list with the Processing status.

Once the checks are successful, the channel configuration gets the Active status. It is ready to be used to deliver messages.