Configure and track your journey metric success-metrics
With journey metrics, you can effectively measure the impact of your activities by tracking their performance against predefined metrics.
By tracking these metrics, you can see how well your journey is performing, identify areas for improvement, and make informed decisions to enhance customer engagement.
Prerequisites prerequisites
Before using your journey metric, you must add a dataset which includes the Commerce Details, Weband Mobile field groups.
Available metrics metrics
The list of metrics varies depending on the field groups included to your dataset.
If your dataset is not configured, only the following metrics will be available: Click, Unique Click, Clickthrough Rate and Open Rate.
Note that with a Customer Journey Analytics licence allows you to create custom success metrics. Learn more
Attribution attribution
Each metric comes with a set attribution which determines which touchpoints or interactions contributed to a specific outcome.
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Metrics attribution with Journey Optimizer license:
With Journey Optimizer license only, the maximum available lookback window for any selected metric is set to 7 days. For these metrics, the attribution model is set by default to Last Touch, i.e. the most recent interaction before conversion.
For example, you can track whether a purchase was made after a customer interacted with your journey within the last 7 days.
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Metrics attribution with Customer Journey Analytics license:
With both Journey Optimizer and Customer Journey Analytics licenses, you can create custom metrics with specific attribution settings or change the built-in metrics’ attributions.
Learn more about Attribution models
Assign your Journey metric assign
To begin tracking your journey metric, follow the steps outlined below:
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From your Journeys menu, click Create Journey.
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Edit the journey’s configuration pane to define the name of the journey and set its properties. Learn how to set your journey’s properties on this page.
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Choose your Journey metrics which will be used to measure the effectiveness of your journey.
Note that the metrics apply to the journey itself and are applicable across all elements of the journey.
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Click Save.
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Design your journey with the necessary Activities.
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Test and publish your journey.
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Open your journey report to track the performance of your assigned success metric.
Your chosen metric is displayed in the report’s KPIs and Journey Stats table.
