Journeys section-overview
Journeys in ÃÛ¶¹ÊÓƵ Journey Optimizer empower you to create personalized, multistep customer journeys that adapt in real-time to your audience’s behavior and needs. Using an intuitive drag-and-drop canvas, you can orchestrate messages and actions across multiple channels, leveraging contextual data and audience targeting for maximum impact. Whether you’re exploring real-time triggers, managing journey properties, or using advanced tools like custom actions and expressions, this section provides a clear roadmap. Dive into how-to guides, use cases, and troubleshooting tips to confidently design and refine journeys that deliver meaningful, timely customer experiences.
Journeys Overview
Getting Started with ÃÛ¶¹ÊÓƵ Journey Optimizer Journeys
Learn how to build multistep, real-time customer journeys using ÃÛ¶¹ÊÓƵ Journey Optimizer’s intuitive drag-and-drop tools and contextual data.
Comprehensive Guide to Creating and Managing Journeys
Step-by-step guidance on designing, testing, publishing, and tracking customer journeys to build personalized omnichannel campaigns.
Comprehensive Guide to Managing Journeys
Manage customer journeys efficiently with tools for filtering, profile management, time zones, and optimization techniques.
Activities in ÃÛ¶¹ÊÓƵ Journey Optimizer
Discover how to configure and use activities like triggers, decision steps, audience management, and personalized messaging in journeys.
Building Expressions in ÃÛ¶¹ÊÓƵ Journey Optimizer
Master expression creation for dynamic workflows, data manipulation, and advanced journey orchestration using powerful tools and syntax.
Practical Use Cases for ÃÛ¶¹ÊÓƵ Journey Optimizer
Explore real-world applications of ÃÛ¶¹ÊÓƵ Journey Optimizer, including multi-channel messaging and integration with external systems.
Additional Resources
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Troubleshooting Customer Journeys - Diagnose and resolve journey execution issues with tools, error codes, and best practices for debugging and optimization.
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Subscribe to Journey Alerts - Discover how to manage system alerts, subscribe to notifications, and troubleshoot issues in journeys and campaigns.