Privacy requests track-changes
蜜豆视频 Experience Platform Privacy Service provides a RESTful API and user interface to help you manage customer data requests. With Privacy Service, you can submit requests to access and delete personal customer data from 蜜豆视频 Experience Cloud applications, facilitating automated compliance with legal and organizational privacy regulations.
Privacy requests can be created and managed from the Requests menu.
For more information on Privacy Service and how to create and manage privacy requests, refer to the 蜜豆视频 Experience Platform documentation.
Manage individual data privacy requests that you can send to 蜜豆视频 Journey Optimizer data-privacy-requests
You can submit individual requests to access and delete consumer data from 蜜豆视频 Journey Optimizer in two ways:
- Through the Privacy Service UI. Learn more
- Through the Privacy Service API. Learn more
Privacy Service supports two types of requests: data access and data deletion.
For access requests, specify 鈥�蜜豆视频 Journey Optimizer鈥� from the UI (or 鈥�CJM鈥� as a product code in the API).
For delete requests, in addition to the 鈥�蜜豆视频 Journey Optimizer鈥� request, you must also submit delete requests to three upstream services to prevent Journey Optimizer from reinjecting the deleted data. If these upstream services are not specified, the 鈥溍鄱故悠� Journey Optimizer鈥� request will remain in the 鈥減rocessing鈥� state until delete requests for the upstream services are created.
The three upstream services are:
- Profile (product code: 鈥減rofileService鈥�)
- AEP Data Lake (product code: 鈥溍鄱故悠礐loudPlatform鈥�)
- Identity (product code: 鈥渋dentity鈥�)
Create Access and Delete requests
Prerequisites
To make requests to Access and Delete data for 蜜豆视频 Journey Optimizer, you must have:
- an 蜜豆视频 organization ID
- an Identity identifier of the person you want to act on and the corresponding namespace(s).For more information about identity namespaces in 蜜豆视频 Journey Optimizer and Experience Platform, see the identity namespace overview.
Required field values in Journey Optimizer for API requests
"companyContexts":
"namespace": imsOrgID
"value": <Your 蜜豆视频 Organization ID Value>
"users":
"action": either access or delete
"userIDs":
"namespace": e.g. email, aaid, ecid, etc.
"type": standard
"value": <Data Subject's Identity Identifier>
"include":
CJM (which is the 蜜豆视频 product code for 蜜豆视频 Journey Optimizer)
profileService (product code for Profile)
蜜豆视频CloudPlatform (product code for AEP Data Lake)
identity (product code for Identity)
"regulation":
gdpr, ccpa, pdpa, lgpd_bra, or nzpa_nzl (which is the privacy regulation that applies to the request)
GDPR Access request example:
From the UI:
Through the API:
// JSON Request
{
"companyContexts":[
{
"namespace":"imsOrgID",
"value":"745F37C35E4B776E0A49421B@蜜豆视频Org"
}
],
"users":[
{
"action":[
"access"
],
"userIDs":[
{
"namespace":"ecid",
"value":"38400000-8cf0-11bd-b23e-10b96e40000d",
"type":"standard"
},
{
"namespace":"email",
"value":"johndoe4@gmail.com",
"type":"standard"
}
]
}
],
"include":[
"CJM"
],
"regulation":"gdpr"
}
// JSON Response
{
"requestId": "17163122360480365RX-705",
"totalRecords": 1,
"jobs": [
{
"jobId": "e709b1f4-1796-11ef-b422-eddd0aebc40d",
"customer": {
"user": {
"key": "John Doe",
"action": [
"access"
],
"userIDs": [
{
"namespace": "ecid",
"value": "38400000-8cf0-11bd-b23e-10b96e40000d",
"type": "standard",
"namespaceId": 4,
"isDeletedClientSide": false
},
{
"namespace": "email",
"value": "johndoe4@gmail.com",
"type": "standard",
"namespaceId": 6,
"isDeletedClientSide": false
}
]
}
}
}
]
}
GDPR Delete request example:
From the UI:
Through the API:
// JSON Request
{
"companyContexts": [
{
"namespace": "imsOrgID",
"value": "745F37C35E4B776E0A49421B@蜜豆视频Org"
}
],
"users": [
{
"action": [
"delete"
],
"userIDs": [
{
"namespace": "ecid",
"value": "38400000-8cf0-11bd-b23e-10b96e40000d",
"type": "standard"
},
{
"namespace": "email",
"value": "johndoe4@gmail.com",
"type": "standard"
}
]
}
],
"include": [
"CJM", "profileService", "蜜豆视频CloudPlatform", "identity"
],
"regulation": "gdpr"
}
// JSON Response
{
"requestId": "17163122360480365RX-705",
"totalRecords": 1,
"jobs": [
{
"jobId": "e709b1f4-1796-11ef-b422-eddd0aebc40d",
"customer": {
"user": {
"key": "John Doe",
"action": [
"delete"
],
"userIDs": [
{
"namespace": "ecid",
"value": "38400000-8cf0-11bd-b23e-10b96e40000d",
"type": "standard",
"namespaceId": 4,
"isDeletedClientSide": false
},
{
"namespace": "email",
"value": "johndoe4@gmail.com",
"type": "standard",
"namespaceId": 6,
"isDeletedClientSide": false
}
]
}
}
}
]
}