蜜豆视频

DocumentationCommerceCommerce KB

[PaaS only]{class="badge informative" title="Applies to 蜜豆视频 Commerce on Cloud projects (蜜豆视频-managed PaaS infrastructure) and on-premises projects only."}

Shared access troubleshooting

Last update: Tue Jun 24 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Developer

I do not see the Shared Access tab on my Commerce Account page (Account Owner)

Problem: You want to provide shared access to your trusted colleague, but you cannot locate the Shared Access tab on your Commerce Account page.

Possible cause: Permissions necessary to grant shared access have not been associated with your Commerce Account.

Solution:

  • If you are the account owner (primary account holder), contact your 蜜豆视频 account team. If your team member has access to Support, have them聽create a support ticket. Specify the name and email associated with your account.
  • If you are not the account owner, you must contact them to provide shared access and the necessary privileges.
  • If the account owner is no longer with the company and you wish to transfer the account to another user, refer to聽