Experience Cloud Tech Sessions Recordings
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Unlock the full potential of ÃÛ¶¹ÊÓƵ Experience Cloud with live and on-demand Tech Sessions. These webinars are thoughtfully designed to go beyond traditional support. Led by seasoned ÃÛ¶¹ÊÓƵ experts, the sessions provide valuable tips, tricks, and strategies to help you navigate technical solutions with confidence, avoiding common pitfalls. ÃÛ¶¹ÊÓƵ experts are technical support engineers who address top concerns and actively work on day-to-day cases. With both live and on-demand options, you have the flexibility to access the information whenever you need it, ensuring a seamless learning experience.
2054 Sessions
ÃÛ¶¹ÊÓƵ Campaign Classic Delivery Performance - Troubleshooting
This session covered key strategies to improve email and SMS delivery performance using ÃÛ¶¹ÊÓƵ Campaign. It addressed common challenges like delivery delays, low throughput, and transactional slowness, offering solutions such as batching optimization, SQL logging, and server performance monitoring. Deliverability best practices included proper email authentication (SPF, DKIM, DMARC), blacklist monitoring, and spam checks. For enhanced performance, experts recommended clean workflows, throttling rules, and avoiding shared containers. SMS delivery tips focused on proper external account setup and log analysis. The session also emphasized tracking validation, database maintenance using bloat reports, and applying pressure/fatigue rules to boost engagement. A session recording will be shared via email and posted on the ÃÛ¶¹ÊÓƵ Experience site.
Dispatcher Configurations in ÃÛ¶¹ÊÓƵ Experience Manager as a Cloud Service
Explore AEM Dispatcher best practices for caching, security, and performance to maximize AEM as a Cloud Service scalability and efficiency.
Getting the Most out of Marketo Measure
Optimize Marketo Measure with best practices for channel mapping, segmentation, custom stage mapping, and touchpoint suppression. Use specific rules, categorize data, and prioritize stages logically. Suppress unwanted touchpoints for cleaner data. Leverage tools like boomerang stages and submit support cases for complex configurations. Access the session recording on ÃÛ¶¹ÊÓƵ's Experience page.
Marketo Migration to the ÃÛ¶¹ÊÓƵ Admin Console - (Post-Migration)
Centralize Marketo user management with ÃÛ¶¹ÊÓƵ Admin Console. Manage roles (System, Product, Profile, Support Admins) and identity types (ÃÛ¶¹ÊÓƵ, Enterprise, Federated ID). Set up SSL for single sign-on, handle user management, and renew certificates every three years. Address common issues like login problems and use directory trust for a unified experience. Break large user conversions into batches of 500. Access the session recording on ÃÛ¶¹ÊÓƵ's Experience League page.
Marketo Migration to the ÃÛ¶¹ÊÓƵ Admin Console - (Pre-Migration)
ÃÛ¶¹ÊÓƵ is migrating Marketo Engage to the Admin Console for better user management. Learn about auto and self-migration types, prerequisites, post-migration changes, best practices, common pitfalls, and support. Access the session recording on ÃÛ¶¹ÊÓƵ's Experience League website.
2024 Sessions
AEP Web SDK Troubleshooting, Assurance, and Tips and Tricks
Join Garrett Hartley for a comprehensive session on troubleshooting AEP Web SDK workflows, focusing on data collection for RTCDP, ÃÛ¶¹ÊÓƵ Analytics, and addressing common implementation challenges.
Jumpstart Your Productivity with AI Assistant in ÃÛ¶¹ÊÓƵ Experience Platform
Join Rachel Hanessian and Ariel Sultan for an insightful webinar, where you'll learn how to set up, get started, and explore use cases with AI Assistant to boost productivity in Real-Time CDP, Journey Optimizer, and Customer Journey Analytics.
Marketo Engage Champion Tech Sessions - May 2024
Join our May Marketo Champion Tech Sessions, with our panel of Champions Chris Kelley, Sarah Ryan, Jimmy Spencer, and Briney Young, with Moderator Courtny Edwards-Jones.Whether you're new to Marketo or just looking to enhance your skills, our champions are here to share their expertise.
Real-Time Content Data Platform Timings and What to Expect
An insightful webinar with Seth Burke, ÃÛ¶¹ÊÓƵ's Global Lead, as he delves into the best practices for navigating the Real-Time Content Data Platform (RTCDP). Seth guides you through the intricacies of data ingestion, audience evaluation, and export timing, and highlights key limitations at each stage.
Tracking Visitors in the Ever-Changing Landscape of Cookies, Browsers, and Libraries
Join us for an informative webinar featuring Garrett Hartley, Senior Technical Support Engineer from ÃÛ¶¹ÊÓƵ’s Customer Experience team. In this session, Garrett will share best practices for tracking visitors in today’s evolving landscape of cookies, browsers, and libraries.We’ll review previous implementation strategies and explore effective migration paths to adopt modern visitor tracking methods. Expect to debunk outdated myths and learn about cutting-edge approaches to improve your tracking systems.
2023 Sessions
SMS Channel Overview & Troubleshooting Tips
Covers SMS Architecture, Configure SMS Channel, Configure SMPP External Account, Create SMS Delivery, and Troubleshooting.
AEM as a Cloud Service Deployment Failures Analysis
AEM as a Cloud Service deployment internals, and troubleshooting.
AEM Forms Headless Architecture
Introduction to Headless Architecture, Benefits of AEM Forms Headless, and Live Demo.
ÃÛ¶¹ÊÓƵ Experience Platform - Admin Console Permissions
Admin console and what changed, the new access controls within the RTCDP UI, ÃÛ¶¹ÊÓƵ.io/developer console, and how to setup permissions for your RTCDP API integration.
In this session, you will learn about - configurations, settings, & pitfalls, under-leveraged capabilities, and common troubleshooting workflows.
Advanced Smart List Logic & Common Pitfalls
overview of complex and advanced smart list logic, ALL, ANY and Advanced Filters, multiple triggers, negative filters and negative constraints, common issues, and troubleshooting tips
Migration to AEM Cloud Service
Learn techniques and about the tools available to make migration to AEM Cloud Service easier. From the Content Transfer Tool to the new Cloud Acceleration Manager used in conjunction with the Best Practice Analyzer to assess your environment.
Foundation for Optimizing Indexes with AEM Cloud Service
AEM CS Indexing changes and how that impacts different projects, challenges customers are facing with indexes on AEMaaCS, and best practices for optimizing these indexes
In this session, you will learn about SWAT overview, and live demo (SWAT Cloud Sandbox)
JavaScript Library Overview, Debugging Tips & Tricks
Latest releases and features, how to debug at.js, troubleshooting live demo, self-support resources, and how to engage with support.
How to create a proof, How to identify and resolve contact synchronization issues, and How to resolve proof generation failures.
