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Publish your journey publishing-the-journey

Last update: Mon Jul 14 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

CREATED FOR:

  • Intermediate
  • User

You must publish a journey to activate it and make it available for new profiles to enter the journey. Before publishing your journey, verify that it is valid and that there are no errors. You cannot publish a journey with errors.

➡️ Discover this feature in video

Publication process journey-publication

Steps to publish a journey are detailed below:

  1. Before publishing your journey, verify that it is valid and that there are no errors. You cannot publish a journey with errors.

    • Learn how to test your journey on this page.
    • Learn how to troubleshoot your journey errors in this section.

  2. To publish the journey, click on the Publish option, located in the top-right drop-down menu.

    note note
    NOTE
    If your journey is subject to an approval policy, you must request approval to publish your journey. Learn more

When the journey is published, it is in read-only mode. In read-only mode, you can only modify the activity labels and descriptions, the journey’s name, and the journey’s description. If you need to make additional modifications to a published journey, create a new version of your journey.

When you stop a journey, it is permanently stopped. All the individuals flowing through the journey are permanently stopped, and the journey stops allowing new entries. If you need to run the journey again, duplicate it and publish the new journey.

IMPORTANT
If changes are made to an offer decision used in a journey’s message, you need to unpublish the journey and republish it. This ensures that the changes are incorporated into the journey’s message and that the message is consistent with the latest updates.

Journey versions journey-versions

In the journey list, all journey versions are displayed with the version number. When you search for a journey, newest versions appear at the top of the list the first time the application opens. Then, you can define the sorting you want and the application will keep it as a user preference. The journey’s version is also displayed at the top of the journey edition interface, above the canvas.

NOTE
Usually, a profile cannot be present multiple times in the same journey, at the same time, for all active versions of the journey. If reentrance is enabled, a profile can reenter a journey, but cannot do it until they fully exited that previous instance of the journey. Read more.

Create a new version of a journey journey-create-new-version

If you need to modify to a live journey, create a new version of your journey. To create a new version of an existing journey, follow the steps below:

  1. Open the latest version of your live journey, click Create a new version and confirm.

    note note
    NOTE
    You can only create a new version from the latest version of a journey.

  2. Make your modifications, click Publish and confirm.

From the moment the journey is published, individuals will start to flow into the latest version of the journey. People who have already entered a previous version stay in it until they finish the journey. If they later reenter the same journey, they will go into the latest version.

Journey versions can be stopped individually. All versions of journeys have the same name.

When you publish a new version of a journey, the previous version automatically ends and switches to the Closed status. No entrance in the journey can happen. Even if you stop the latest version, the previous version stays closed.

NOTE
Specific guardrails and limitation apply to the versioning of the journeys. Learn more on this page.

How-to video video

Learn how to publish a journey in this video:

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