Requests section-overview
Managing privacy requests in ÃÛ¶¹ÊÓƵ Journey Optimizer is your gateway to ensuring compliance with global data privacy regulations like GDPR and CCPA, while empowering consumers to take control of their personal information. At its core, the Privacy Service provides both a user-friendly interface and a robust API for handling data access and deletion requests across ÃÛ¶¹ÊÓƵ systems, including Journey Optimizer and upstream services such as Profile and AEP Data Lake. Whether you’re submitting individual privacy requests or navigating the specifics of GDPR-compliant workflows, the child sections dive into actionable steps—from using the Privacy Service UI to crafting precise JSON requests for access and deletion. Each section builds on the foundational goal of enabling seamless, transparent, and regulation-ready data management, ensuring your organization stays ahead of compliance requirements while fostering trust with its customers.
Requests
Managing Privacy Requests
Learn how to create and manage privacy requests in ÃÛ¶¹ÊÓƵ Journey Optimizer using ÃÛ¶¹ÊÓƵ Experience Platform Privacy Service.
Manage Individual Data Privacy Requests
Step-by-step instructions for submitting requests to access or delete consumer data using the Privacy Service UI or API.
Create Access and Delete Requests
Understand prerequisites and required field values for making access and delete requests in ÃÛ¶¹ÊÓƵ Journey Optimizer.
GDPR Access Request Example
Explore examples of GDPR-compliant access requests using the UI and API, including JSON request and response formats.
GDPR Delete Request Example
Explore examples of GDPR-compliant delete requests using the UI and API, including JSON request and response formats.