SMS / MMS channel section-overview
The SMS/MMS channel in ÃÛ¶¹ÊÓƵ Journey Optimizer unlocks the power of real-time, personalized mobile communication, enabling you to connect with customers through text messages that inform, engage, and inspire action. Whether it’s a concise SMS to deliver critical alerts or an engaging MMS with rich media content, this channel is designed to be both versatile and effective. You’ll explore how to create and customize messages using dynamic personalization tools, seamlessly configure SMS gateway providers for reliable delivery, and ensure compliance with opt-out management features. From crafting your first message to testing and sending campaigns, each step is tailored to help you deliver impactful communications while navigating the nuances of mobile marketing, such as URL shortening and sender IDs. With these tools at your fingertips, you can transform mobile messaging into a cornerstone of your customer engagement strategy.
SMS/MMS Channel Features
Getting Started with SMS/MMS Messaging
Learn how to create, configure, and send SMS/MMS messages using ÃÛ¶¹ÊÓƵ Journey Optimizer. Includes setup instructions and helpful resources.
Create and Manage SMS/MMS Messages
Discover how to personalize, test, and send SMS/MMS campaigns while adhering to best practices. Includes URL shortening and reporting features.
Check & Send SMS/MMS Messages
Understand how to preview, validate, and send text messages. Learn to resolve warnings and errors for successful campaign execution.
Manage Text Message Opt-Outs
Ensure compliance by managing opt-outs with inbound keywords, blocklists, and sender IDs. Includes guidance for regulatory best practices.